Alta's Classes

Where do I find my receipts and update my payment method?

Request access at https://altasclasses.com/app/stripe_portal.php!

Why don't I have access to class?

Chances are your last payment failed. The monthly payment collection system retries several times over a few days, after which if the payment succeeded you will regain access to the class automatically. You will still be able to log in to the LMS. Your user profile includes a convenient link to your payments portal where you can make any changes.

How do I catch up if I miss a class?

Read all the instructions in the classroom on how to complete the assignment. Read the instructions in your prescribed book/binder as well as the corresponding information that may be available in any other supporting prescribed books such as the Student Resource Packet and any supporting videos. Contact me via a message via the LMS if you have any questions or meet me during Office Hours. Take note that Office Hours do not function as a make-up class.

How does Office Hours work?

Each student has access to scheduled Office Hours. This is intended for asking for clarity on assignments or materials. This is not intended for catching up if you missed a class but you are welcome to log in to clarify any doubts.

What are Parent Resources?

Each parent is automatically given access to a collection of helpful sources, articles, and references aimed at enhancing your child's learning experiences. As a parent you have access to this through the LMS login provided during your initial registration. You will receive emails as new articles are posted here.

How do I reset my password?

Here is the link to the 'Lost password' function that will help you reset your password.

Why should I check assignment feedback?

Feedback and guidance are tailored to your unique work. Students who check their feedback and guidance, consistently improve and make excellent progress.

How do I check my written feedback?

Log into your LMS profile and select the course and assignment. Select the week/assignment. Check the guidance and corrections. Update your assignment accordingly. If you do not fully understand the feedback, meet me in Office Hours.

My assignment is not on-time. How do I handle this?

If there is a compelling reason for it being late, notify your teacher at least 24 hours before the submission deadline. You may receive an extension or not.

Why does late assignments not qualify for feedback?

It impacts your progress if you do not stay on-task. It also impacts the teacher's grading schedule, especially during the second semester where all submitted student assignments range across the grades anything from five to twelve paragraphs.

Why is it important to share IEP and 504 Plan information?

Your student cannot be accommodated if the teacher does not have insight into their challenges. Parents must schedule a meeting to discuss their student's plan so that interventions can be properly accommodated.

When do students have breaks from class?

The holidays observed and the longer breaks are indicated on the year calendar that can be found here!

Do you accept Step Up for Students?

SUFS families please read this letter.

Not finding your answer here?

Please use our Contact Form!

IEP, 504 Plan, and Other Accommodations

Supporting Every Student's Success
Specialized support for students with IEPs, 504 Plans, and other learning accommodations. Our services include:

- Individualized learning strategies
- Modified curriculum delivery
- Executive function support
- Progress monitoring and adjustment
- Collaboration with school support teams

Please use our Booking Form!

Frequently Asked Questions